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1 Introduction

Jera9 (referred to here as "we", "us", or "the platform") is a trusted online gaming and betting platform delivering top-tier entertainment to users in Bangladesh with the highest standards of security. Protecting the privacy of your personal information is one of our core responsibilities.

This Privacy Policy explains what information we collect when you use the jera9 platform, why we collect it, how we store it, and the steps we take to keep your data secure. By creating an account or using the platform, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. This policy is written in plain, straightforward language so you can clearly understand how your information is handled.

2 Information We Collect

When you register, play games, or make payments on jera9, we collect various types of information. This data is necessary to deliver the best possible service and to maintain platform security.

• Information you provide directly in the registration form is collected.
• Technical information is collected automatically while you use the platform.
• Copies of identity documents may be collected as part of the KYC process.
• When you contact customer support, details of that conversation are stored.

3 Purpose of Data Use

Jera9 uses your information only for specific, legitimate purposes. We never use data for irrelevant or unauthorized purposes.

• Account management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals correctly.
• Customer Service: To resolve your issues promptly and to improve the quality of our service.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal obligations: To provide information as required by relevant authorities.
• Personalized Experience: To offer promotions and deals tailored to your preferences.
• Contact: To send important updates and notifications.

4 Data Retention & Duration

Jera9 retains your information only for as long as it is needed. Data that is no longer required is deleted after a set period.

• Account-related information is retained for as long as the account remains active.
• Even after account closure, data may be retained for up to 5 years where required by law.
• Financial transaction records are retained for a minimum of 3 years.
• Gaming logs and session data are deleted after 90 days.
• If you request account deletion, your personal information will be removed within 30 days.

All data is stored in internationally certified secure data centers, accessible only to authorized personnel.

5 Data Sharing Policy

Jera9 does not sell your information to any third party. However, limited data sharing may be necessary in certain specific circumstances:

• Payment Provider: Information is shared with Mobile Banking, Nagad, or your bank as necessary to process deposits and withdrawals.
• Technology Partner: Limited data may be shared with trusted technology providers who support platform operations.
• Law enforcement agencies: Information may be disclosed upon a court order or a request from a legitimate authority.
• Fraud Prevention: Information may be shared with regulatory authorities to prevent financial crime.

Outside of the cases mentioned above, jera9 never shares your information with third parties. All our partners are required to uphold the same privacy standards.

6 Cookie Policy

The jera9 platform uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: Required to maintain login sessions and ensure core platform functionality.
• Performance Cookies: Used to monitor platform speed and overall performance.
• Preference Cookies: Used to remember your language preference and settings.
• Analytics Cookies: Helps improve our services by analyzing user behavior.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to not work as intended.

7 Your Data Rights

Jera9 believes every user has full ownership over their personal information. We fully respect the following rights:

To exercise these rights, contact the jera9 support team. We will respond to your request within 30 business days.

8 Child Protection

Jera9 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that a child's information has been collected inadvertently, it is deleted immediately.
• If parents have any concerns, they are welcome to contact our support team.
• Jera9 upholds responsible gaming practices and is committed to protecting minors.

9 Third-Party Services & Links

Jera9 works with a number of trusted third-party service providers to operate the platform. Each of these providers maintains its own privacy policy.

• Payment Gateway: Mobile Banking, Nagad, Rocket, and banking providers follow their own security policies.
• Game Software Providers: Only the minimum necessary data is shared when licensed game developers provide their games.
• Analytics tools: Anonymous user data is analyzed to improve platform performance.
• Cloud Services: Industry-standard international cloud providers are used to ensure secure data storage.

All third-party partners are required to comply with jera9's privacy standards and may not use your data beyond the agreed terms.

10 Security Measures

Jera9 follows the highest industry security standards to protect your information. Our security infrastructure is regularly tested and updated.

• SSL/TLS Encryption: 256-bit encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Regular system audits are conducted by external security experts.
• Staff Training: All jera9 staff receive regular training on data protection.
• Data Backup: Regular encrypted backups are maintained to minimize the risk of data loss.

11 Policy Changes

Jera9 reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes.

• The date of any change will be shown at the top of the page as "Last Updated".
• You will be informed of significant changes via email or platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You may request to close your account before any updated policy takes effect.

12 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our support team. We are always here to help.

For more details, please visit our Terms and Conditions and Responsible Gaming View the page.